Amazon's Alexa Takes Pressure Off The NHS
Stuart Mosley No Comments

Technology continues to evolve, yet the strain on the NHS continues. Last Year, the government announced that Alexa, the voice control system of Amazon, will allow users to access health services and advice. This can potentially save you time whilst reducing the workload on the NHS.

Amazon’s voice assistant could be a possible solution to reducing the pressure on NHS. The explanation for this is that Artificial Intelligence technology can provide information on common diseases via the National Health Service (NHS) website which is highly efficient and effortless.

Amazon uses the NHS website information to provide medical and health-related consultation. Patients may ask questions like ‘Alexa, how do you handle the flu?’ and ‘Alexa, what are the Chickenpox symptoms?’. Alexa isn’t a replacement for the GP but this provides extra assistance for the NHS as it incorporates a source of reliable medical information in your home.

Last year, the Amazon-NHS partnership was announced. Current negotiations with other firms, including Microsoft, are being held to create similar services. The Guardian estimates that half of all searches will be carried out with an intelligent speaker this year.

Although it may seem troubling that data can be processed by Alexa using this technology, Amazon confirmed that all details will be kept confidential. They made it clear that security layers would secure UK consumers ‘ data and would encrypt all information. They claim that the data is not used to sell products nor to make product recommendations based on the information obtained.


About Stuart Mosley

Stuart Mosley (CeFA, CeMap, CLTM) founded SJ Financial Solutions in June 2005 having spent 12 years with big corporates such as Halifax and Santander.  He felt the personal touch and straight speaking was missing from financial and mortgage advice services and set up SJ Financial Solutions to change this.

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